Policy

Cancellation and Refunds Policy

Last updated: 5 October 2026

If a workshop is not for you, we refund the full amount you paid for it.

Workshops and live sessions

This section covers single live workshops, including a workshop split across more than 1 session. It does not cover multi-week programs, which are explained below.

• Not for you? Email us and we refund the full amount you paid for the workshop. You don't need to give a reason.
• Cancelling before a session: email us before it starts, and we cancel your booking with a full refund.
• If we cancel or reschedule: you can move to the new time or get a full refund.

Multi-week programs

If you ask before the program starts, we refund the full amount. After it starts, we refund the fees for the weeks not yet delivered.

AI system services

Refunds follow the written quote or agreement for your project. If it doesn't cover a situation, we refund any amount paid for work we have not yet delivered.

If you paid before work starts and you don't approve the written scope we send you, we refund the full amount.

Deposits for service projects

• A deposit reserves your project and pays for your scoping session and written plan.
• If you don't approve the plan within 7 days of receiving it, we refund the full deposit, or move it to one of our programs if you ask.
• If you approve the plan, the deposit counts toward the price.

Paid calls

If we cancel your call, we refund you in full. You can move your call to another time once. If you buy one of our programs or services within 7 days of your call, the call fee counts toward the price.

How to ask for a refund

• Email jay@vestonmedia.com from the email address you used to pay, or include your Razorpay payment ID.
• Write "Refund" in the subject.
• There are no cancellation fees.

When you get your money

• We start your refund within 2 working days of your email.
• Razorpay returns it to the payment method you used (UPI, card or bank account).
• It usually reaches you within 5 to 7 working days, depending on your bank.

Questions

Email jay@vestonmedia.com. See our Contact page.